Returns Policy

We know that sometimes an item may not fit or be right.

If you're not 100% satisfied with your purchase, you can return your item(s) in-store or online within 30 days of the order receipt and we will be happy to provide you with an exchange, store credit or refund.

If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person.

Note: If you placed your order using PayPal you can still take your item in-store to exchange over the size; you just can’t exchange it for a varied item or return it for a refund in-store just yet. Orders placed using a Gift Card are non-refundable.

3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN

RETURNED WITHIN 30 DAYS OF PURCHASE

Item(s) were purchased in the last 30 days and proof of purchase can be provided.

ITEM(S) ARE UNWORN & UNDAMAGED

Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached

IN ORIGINAL PACKAGING AND CONDITION

Item(s) are in original packaging or shoe box in their original condition

	CREDIT CARD PURCHASES	PAYPAL PURCHASES	AFTERPAY PURCHASES
RETURN ONLINE	Refund Available	Refund Available	Refund Available
RETURN IN STORE	Exchange, store credit or refund available	No refunds are available. Exchange available for size online	Refund available. No exchanges

REFUNDS

Refunds will be processed via your original payment method;

Credit card refunds will be visible within 1-5 business days depending on your financial institution
PayPal refunds will be processed in your PayPal account 1-2 business days after we receive your returned item
Please note orders placed using a Gift Card are non-refundable

Online conditions:

Online refunds will be processed once a return has been received at our warehouse and reviewed by the customer care team. We’ll send you an email after your items have been reviewed, which may take up to 2 business days.
Online purchases using credit/debit cards may be refunded or exchanged in-store. Please ensure you have your proof of purchase for our Skechers team member to assist you.
Online purchases using PayPal can only be returned to the online store.
Please note purchases placed using a Gift Card are non-refundable.

In-store conditions:

In-store purchases cannot be returned or refunded to the online store at this point in time.
If you purchased online and picked up in-store using our Click and Collect service, then you are eligible for an exchange or full refund.
Please note purchases placed using a Gift Card are non-refundable.

EXCHANGES & STORE CREDIT

In-store purchases that are eligible for return and within 30 days of receipt may be exchanged for other items, or store credit provided. It is at the discretion of our Skechers team to decide whether a full refund will be provided.

COST OF RETURNS

You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.

FAULTY ITEMS

Returns will be accepted on any faulty item(s) returned to any Skechers store within a reasonable timeframe.

If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.

If this is the case, please contact our friendly Customer Experience Team with as much detail as possible about the order.

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Who pays for the items I would like to return?
You are responsible for any costs associated with returning your order.

You are welcome to post your back to our online warehouse and we will refund your order as per your original payment method.

Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate Paypal refunds in store.

You can check out our Returns Policy for more information.

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Do Skechers offer international exchange?
Yes, we do! If your item is purchased within one of our Skechers retail stores in any country, you may be eligible for an exchange on your purchase if you change your mind or experience any trouble as long as your item falls within the guidelines of our current returns policy.

Just remember that each country will stock different ranges at any given time, so we won’t always be able to exchange your item over for an exact match. We recommend sending an email to our Customer Experience team to double check your item is eligible for this exchange before heading into our stores
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When will I receive my refund?

Once you have sent back your item to us, your return will reach us in 2-7 business days. Our top tip is to keep a note of your tracking number, that way you can track your order and see when it reaches us.

When your return arrives, it will be processed for a full refund within 2 business days.

Your financial institution will complete this process, processing times can differ depending on the third party companies refund time frames.

AfterPay	Once we have processed your refund AfterPay will send you an email confirming that the refund has been processed and any adjustments will be made to your payment schedule.
Card	The refund turn around time will depend on your financial institution - most banks take around 2-5 working days to process refunds.
PayPal	PayPal will be in touch once they have finalized your refund and you will need then need to transfer said funds into your bank account if you wish.

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