FREQUENTLY ASKED QUESTIONS
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Holiday Season Delivery Time Frames
The lead up to the holiday season is arguably one of the busiest times of the year and we want to make sure your order arrives at your doorstep.
Place your order by 2 pm Monday 16th December to ensure you receive your order in time.
Please note: Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable events beyond the control of Skechers.
From everyone at Skechers, happy holidays and we wish you a very successful new year.
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PLEASE NOTE:
There will be an additional 1-2 business days for delivery due to the high influx of orders over our sale period.
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Delivery Information
If your order is placed before 2pm NZDT on a business day (Mon-Fri), it leaves our warehouse the same day! Orders placed after 2pm NZDT or on weekends, will be dispatched the next business day.
Orders with multiple items may be dispatched from separate locations and as a result, you may receive your order in multiple consignments. If this is the case you will receive separate tracking for each part of your delivery.
The delivery times below are estimates and can vary depending on your location.
DELIVERY OPTION DELIVERY TIME ORDER OVER $120 ORDER UNDER $120 New Zealand Metropolitan Areas 3-5 Business Days FREE $10 New Zealand Rural Areas 4-7 Business Days FREE $10 We send regular tracking emails to keep you updated throughout your purchase journey.
You will receive an automated notification (via email or SMS) from our delivery partners SEKO within 24 hours of your order being despatched.
Head over to the tracking portal here and pop your order number in (find this in your order confirmation email) to follow your Vans order!
Only received part of your order?
We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.
If you haven't received your order by the estimated delivery date, contact us below and we'll help track it down.P.S Don’t forget to check your spam!
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How do I track my order?
For Standard Delivery orders, you will receive an automated notification (via email) from our delivery partners Courier-Post/SEKO within 24 hours of your order being despatched.
We send regular tracking emails to keep you updated throughout your purchase journey.
Only received part of your order?We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.
Head to our two tracking portals below and pop your tracking number in (find this in your order confirmation email) to follow your Skechers order.
If you haven't received your order by the estimated delivery date, contact us below and we'll help track it down
P.S Don’t forget to check your spam.
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How do I book a return?
If you're not 100% satisfied with your purchase, you can return your item(s) in-store or online within 30 days of the order receipt and we will be happy to provide you with an exchange, store credit or refund.
Note. If you placed your order using PayPal you can still take your item in-store to exchange over the size; you just can’t exchange it for a varied item or return it for a refund in-store just yet. Orders placed using a Gift Card are non-refundable.3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN
RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
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IN ORIGINAL PACKAGING AND CONDITION
Item(s) are in original packaging or shoe box in their original condition.
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Returns Policy
We know that sometimes an item may not fit or be right.
If you're not 100% satisfied with your purchase, you can return your item(s) in-store or online within 30 days of the order receipt and we will be happy to provide you with an exchange, store credit or refund.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person.
Note: If you placed your order using PayPal you can still take your item in-store to exchange over the size; you just can’t exchange it for a varied item or return it for a refund in-store just yet. Orders placed using a Gift Card are non-refundable.3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN
RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
IN ORIGINAL PACKAGING AND CONDITION
Item(s) are in original packaging or shoe box in their original condition
CREDIT CARD PURCHASES PAYPAL PURCHASES AFTERPAY PURCHASES RETURN ONLINE Refund Available Refund Available Refund Available RETURN IN STORE Exchange, store credit or refund available No refunds are available. Exchange available for size online Refund available. No exchanges READ FULL ARTICLE -
How do I keep my Skechers clean?
It is recommended to spray all Skechers shoes with our Rain and Stain Waterproof Spray prior to wearing. Give your shoes a thorough spray and leave to dry away from direct sunlight. A second coat is also recommended.
To keep your shoes fresh and deodorized, we suggest using our Shoe Care Odor Eliminator Spray. It is specially formulated to keep Skechers shoes feeling and smelling fresh.
Brighten and clean your shoes to look like new with our Shoe Care Athletic Cleanser Gel, specially formulated to brighten and clean leather, suede or fabric footwear. This is a perfect shoe conditioner for removing surface stains.
Please see a break down of styles and recommended treatment below:
Performance Shoes: Most Skechers GOwalk and GOrun shoes with non-leather uppers can be cleaned by using our Skechers Athletic Cleanser gel and a soft cloth. We do not recommend fully submerging your item in water or through the washing machine as this can compromise the material and stitching of the shoe.
Air dry away from harsh conditions or direct sunlight for up to 12 hours to ensure your item is fully dry, do not place shoes in the dryer. Apply a fabric 'rain and stain' protectant to protect the shoes from stains.
Nylon/Mesh Shoes: Most casual shoes can be cleaned using our Skechers Athletic Cleanser gel and a soft cloth. We do not recommend fully submerging your item in water or through the washing machine as this can compromise the material and stitching of the shoe.
Air dry away from harsh conditions or direct sunlight for up to 12 hours to ensure your item is fully dry, do not place shoes in the dryer. Apply a fabric 'rain and stain' protectant to protect the shoes from stains.
Skechers Memory Foam™ Insoles: For shoes with these amazing insoles, we recommend removing the insole from your shoes (yep that’s right, they’re removable) at least once every couple of months to allow this amazing technology to “puff” back to its original shape.
This will allow your insole to breathe and assist with the longevity of your item. If you opt to clean your insoles, please be sure to let them air dry away from harsh conditions or direct sunlight for 10 to 12 hours to ensure the insoles are fully dry before placing them back in your pair. We would recommend using our Shoe Care Odor Eliminator Spray to finish.
Leather Shoes: Apply our leather 'rain and stain' protectant before wearing. Use a leather cleaning lotion or spray to clean, our Skechers Athletic Cleanser gel would be ideal. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.
Suede or Nubuck Shoes: Apply a suede and nubuck-specific 'rain and stain' protectant before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results. Do not machine wash suede or nubuck shoes.
Light-Up Shoes: Washing light-up shoes, in any capacity, is not advised as this will damage the lights irreparably.
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