Product, Sizing & Care

Our website has features to help you order with confidence.

SIZE SELECTION
For ease, you can switch between US, UK, EU sizing, and centimeters, using the "choose size" dropdown above the size selector. This feature allows you to shop in the format that is easiest for you.

While your cart, and checkout, will display styles in the format you chose to shop in, your order confirmation will revert to the manufacturers format. Rest assured our Team will pack your order as per your selection.

WEBSITE SIZING
Each style on our website is categorised by gender and displayed in US sizing. A detailed size guide converting US sizes to other common size formats is available next to the size selector.

You can find more information including features, and width fittings, in the product description.

NEW ZEALAND SIZING
Is the same as US sizing.

TRUFIT
Is a tool that provides tailored sizing recommendations based on footwear already in your wardrobe.
To use this feature, click on the "What's my size?" logo near the size selector, to open the tool.

TRY THEM ON
Remembering that a properly fitting shoe should feel snug at the heel and midfoot, with wiggle room around the toes.

Our size guides are kept updated on our website.

SIZE GUIDES
Our website features a comprehensive library of size guides.

Additionally, each product listing has a detailed size guide, which can be found next to the size selector. 

Discover how you can check stock availability for however you chose to shop.

ONLINE STOCK
Sizes that are currently in stock and available can be selected and added to cart, whereas sold out sizes will be greyed out.

IN STORE STOCK
Our website allows you to check if a particular style and size is available at a store near you. To do so, select your preferred size and click "find in store", you will be prompted to enter your postcode or suburb, and the site will quickly update to display the nearest stores to you that have stock available.

If in stock, we would recommend placing a Click & Collect order, to secure the product and save any disappointment.

SOLD OUT
If an size or item is unclickable, it means that it has sold out in all locations nationally.

Whilst our range is constantly changing, and a restock is not guaranteed, you can select your preferred size, followed by the "notify me" button, to be emailed if the item returns.

Whilst our range is constantly changing, and a restock is not guaranteed, you can sign up to our mail list to be notified of new product releases and restocks.

It is important for us to provide choice, including a range of high quality vegan friendly styles.

IDENTIFICATION
The product description section of the product page usually lists the product composition, or the materials it is made from.

Whenever we can confirm that certain products are entirely free from animal-derived materials, we'll explicitly mention it in the description for your convenience.

Our website also allows you to search for vegan styles.

Our range is always changing and we do not offer a price match guarantee.

This applies to sale prices offered by another retailer, or items that may have reduced in price since your purchase with us.

We recommend joining our mailing list to receive updates on our latest promotions and sales.

AFFILIATE ADVERTISING
Please be aware that third-party websites and advertisements may not always accurately reflect our current stock levels or promotions. As a result, products or promotions featured in affiliate advertising may have expired or become unavailable.

With the right approach and a bit of care, you can ensure a comfortable fit and lasting wear.

FINDING THE PERFECT FIT
Before diving into breaking in your new shoes, ensure you've got the right fit. A properly fitting shoe should feel snug at the heel and midfoot, with wiggle room around the toes.

TAKE IT SLOW
Start by wearing your new shoes for short periods, gradually increasing wear time. Wear them around the house initially, so you can easily take them off if discomfort arises.

For leather styles, wearing thick socks offers added cushioning and aids in accelerating the softening process. You might also want to consider a leather conditioner, which not only softens the leather but also provides a protective coating.

TIGHTEN UP THOSE LACES
While it may seem counterintuitive, tightening your laces can speed up the break-in process by stretching the upper. Keep your laces snug to encourage the shoe to mold to your foot and prevent rubbing.

SILENCE THE SQUEAK
Squeaky shoes are often due to moisture or friction. To fix this, use baby or talcum powder. Where possible, sprinkle powder inside, and let it sit overnight. Shake out excess powder the next day.

KEEP UP THE CARE
We recommend using a sneaker protector to form a barrier against dirt and stains, making cleaning easier. For cleaning, promptly remove excess dirt or moisture to prevent long-term damage, always use cleaning products specifically designed for sneakers, and avoid washing them in the machine, as this can damage fastenings and glue.

You can shop the full range of shoe care here.

Styles from the Skechers light up range are designed to last until your child outgrows them.

COMMON REASONS THE LIGHTS MAY NOT BE WORKING

1. THE LIGHTS HAVE BEEN TURNED OFF.
Most light up styles will have a ON/OFF button built into the shoe. Check for this button around the outer ankle area, or towards the end of the velcro strap.

2. THE LIGHTS MAY NOT BE ACTIVATING.
Light up styles are motion activated in the heel area of the shoe. If your child is particularly light on their feet, or has a tendency to walk on their toes, they may not be putting enough weight on the heel to activate the lights. 

SAFTEY INFORMATION
Light up styles contain non-replaceable coin batteries. Coin batteries are hazardous and can cause severe or fatal injuries in as little as two hours if swallowed, or placed inside any part of the body.

Do not attempt to access the battery, and always keep batteries away from children.

If you think that batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.

Light up styles should be kept dry, as submerging in water may cause the lights to fail.

Rechargeable light up styles should only be charged with the cable provided, and not be overcharged, or left plugged in overnight.

We're considerate of the materials used in our products and are working hard to reduce our impact.

PRODUCT RECYCLING
Our products are designed to last. If you have an item in good condition but you no longer have a need for it, we would encourage you to donate it to an external organisation of your choice. 

Alternatively if the condition is not conducive with donation, you can locate a Community Recycling Centre, where materials can be reclaimed and repurposed.

We prioritise quality, ethics, comfort, and style, ensuring our products and manufacturers meet our standards.

OWNED BRANDS
Across our operations, Accent Group owned brands continue to utilise a bespoke onboarding process for new suppliers and manufacturing facilities. Our onboarding process requires a formal and staged approval process that includes an assessment of the suppliers’ suitability to manufacture or supply products to Accent Group. Once an assessment is completed to our satisfaction, the relevant General Manager must approve the onboarding request before moving forward.

Prior to onboarding, suppliers must sign and return a copy of the Accent Group Ethical Sourcing Policy and demonstrate that an independent, valid social compliance audit has been completed. Once received, the social compliance audit is assessed internally.

In addition to the Accent Group Ethical Sourcing Policy, we also ensure suppliers receive a copy of our
Manufacturing Agreement, which sets out the terms and expectations which our suppliers must agree to in order to manufacture and supply products to Accent Group.

The Manufacturing Agreement applies to all suppliers of Accent Group owned brands and is expected be signed and returned to us by all such suppliers to Accent Group.

GLOBAL BRAND PARTNERS
We acknowledge our responsibility also exists with our distributed or exclusive brands and will continue to work with these brands directly to ensure their sourcing frameworks align to our expectations.

Our Brand Mangers, who own the relationships with our global brand partners, have formed relationships with their respective brand’s Ethical Sourcing or Compliance Managers. In doing so, we have begun to collate key documentation from our brand partners such as:

• Ethical Sourcing Policy or Statement
• Cotton Sourcing Policy or Statement on Cotton Sourcing
• Animal Welfare Policy
• Restrictive Substances List
• Supplier Code of Conduct
• Carbon Emissions statement
• Packaging Policy