If an item you've had for a while develops an issue, we can review it.
ITEMS PURCHASED ONLINE
Our in store team can conduct a faulty assessment on the spot, all they need is the product and proof of purchase - such as an order confirmation, or bank statement. If a product is found to be faulty, we will offer a refund or exchange based on stock availability.
You are welcome to visit any Skechers store convenient to you.
If you are unable to visit us in store, please submit your item for assessment via our Online Returns Portal, selecting “faulty” as your return reason.
You will be prompted to provide images of the item clearly showing the issue. A faulty assessment is completed within 5 business days, with next steps communicated via email.
If the Online Returns Portal no longer recognises your order, please submit an email enquiry with "faulty product" as the request type, and our Team will assist you there.
ITEMS PURCHASED IN STORE
Any products bought in store, including from our Store to Door service, must be returned directly to any of our stores with proof of purchase. Our store Team will conduct a prompt assessment for any faults. If the product is found to be faulty, we will offer a refund or exchange based on stock availability.