Payment

We accept a number of payment methods such as Mastercard, VISA, American Express, Paypal and Afterpay.

Click here for more information on how Afterpay works.

If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.

How to get your money back on return shipping

1. Login to your PayPal account and activate "Refunded Returns".
2. Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
3. Once approved, your refund will appear in your PayPal account, typically within 5 business days.

What's not included?

1. Any items that haven't been paid for in full with your PayPal account.
2. Any products excluded from our Returns Policy.

We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:

1. Request for additional information is refused or not received within the requested time
2. Request for the cardholder to contact us within the timeframe is not met
3. Purchase transaction does not pass our security check
4. The Purchase has connections to previous fraudulent orders
5. Purchase was made by an unauthorised alteration our website.

We care about the safety of our customers, their personal information and the protection of their funds.
 
Skechers may require further verification of your order to ensure that it is authorised by the cardholder.

Our Customer Experience team may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens. We check plenty of orders every single day and orders can be selected for various reasons. This is to ensure that you have a great shopping experience with us!

If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Customer Experience team will provide more information.

We’re sorry to hear that you’re experiencing issues with your order. If you believe that you may have been overcharged, please get in contact with the Customer Experience team below.

You will be asked to provide your order details (i.e, order number) and a screenshot showing the overcharge.

Unfortunately, Skechers do not offer price matching.

While uncommon, from time to time we have an influx of customers all attempting to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfill them all.

If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfill your entire order or part of your order. 

Our Terms & Conditions also cover our oversell policy under section 4. Orders, Pricing & Availability - Skechers New Zealand reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.

When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account. 

Don’t remember your gift card PIN? No worries! Simply reach out to the Customer Experience team below and we’ll help you track it down.

Don’t know what your gift card balance is? Not a problem! Just follow the below steps to locate your balance.

First, add the item you wish to purchase to your cart.

Next, click the “Cart” icon on the top right corner and scroll down to select “View or Update Cart”

On the right-hand side, you’ll see a section where it says “Apply Gift Cards & Promo Codes”. Click into it.

Pop in your gift card number followed by your pin (can be found on the back of your card).

Click “Check Gift Card Status and Balance”. Your remaining balance will be displayed on the screen!

Hit “Apply” to add the amount to your order!

All of our gift cards have an expiry date on the back of the card/voucher. Please carefully check the date as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.

If you would like to discuss, please get in contact with the Customer Experience team below.

Yes, we can absolutely facilitate that for you! Just double-check that the credit note has not expired and still has funds left on it.

To swap over your credit note for a gift voucher, please contact our Customer Experience team below and provide them with your credit note number.

If you'd rather  an extension on your credit note, we're here to help! Simply contact our Customer Experience team below with your credit note number and we'll take it from there.

Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.

Any concerns? Please reach out to the Customer Experience team below.

Terms & Conditions

Gift Cards sold in-store expire 3 years from the date of issue and are redeemable at any Skechers retail store.

These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.

We do not currently sell Gift Cards Online.  

Please note: Gift cards purchased in New Zealand can only be redeemed in New Zealand. 

Placing an online order is easy! Follow our easy step by step guide below.

Would you prefer to speak to someone instead? Give our Skechers Experts a call on 0800 753 243.

They'll be able to help you with your size and securely place an order for you!

If you prefer not to call, hit up our Skechers Experts via our live chat channel.

HOW TO PLACE AN ONLINE ORDER

Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.

Step 2: Select the style you wish to purchase.

Clicking into the style, you'll be able to view a description of the shoe and product details 

If you're unsure about the right size, you can view our size chart!

Interested in this item? Click on "Add To Cart".

Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!

You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:

"View or Update Cart" - If you need to make any edits to the current items in your cart
"Proceed to Checkout" - You're happy with your selection, then proceed to checkout.

Step 3: Complete the order

We accept all secure payment methods! Click here for more information.




You'll be asked to either:

• Checkout as a guest
• Log into your existing account OR
• Create an account with us.

Follow the prompts and fill out all the required fields.

Once done, the last step is to review your details to make sure they're correct. 

Press "Place Order". You're done!

Having difficulties placing your order? No worries! Our Skechers Experts are available to help over the phone on 0800 753 243.

Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).

Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.

Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.

Our Skechers Experts can now assist you with placing bulk orders.

Whether you are wanting to provide slip-resistance Skechers for your team or have other uniform requirements, our team are here to ensure a secure bulk order experience. 

Connect with a Skechers Expert for sizing advice and assistance placing your bulk order. Call the team on 0800 753 243 and press option 1 once prompted.

Yes. Our Skechers Experts are able to place an order with you over the phone. 

Contact us on 0800 753 243 and press 1 to be put through to our Skechers Experts.

Where to apply the discount code:

Once you've added the item to your cart, select the "View Cart" option and once you've reached the page, you should be able to enter the code under the "Apply Gift Card & Promo" section.

Other things to note:

1. Have you double-checked the T's & C's of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
2. Have you checked that your discount code was issued by Skechers New Zealand? International codes cannot be used
3. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.

We're sorry to hear this.

If you're struggling to apply your discount, there could be a few reasons as to why it may not be working.

Where to apply the discount code:

Once you've added the item to your cart, select "View or Update Cart" option and once you've reached the page, you should be able to enter the code under the "Apply Gift Cards & Promo" section.

Other things to note:

1. Have you double-checked the T's & C's of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
   
2. Have you checked that your discount code was issued by Skechers New Zealand? International codes cannot be used
3. We also suggest clearing your cookies and/or switching to another browser
4. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.
5. If for any reason the order is cancelled, we will refund the full amount that was paid for. If the order is partially cancelled, we will refund the discounted price for the cancelled items. Promotional codes can only be used once so if this happens, you won’t be able to use the same code again.

Followed the above instructions and still not working? Don't stress  - our Customer Experience team are here to help. Please provide the below information when contacting as it helps to speed up the process

1. Item(s) name or number
2. Screenshot of the error message that you're seeing
   

Our Customer Experience team will do their best to troubleshoot for you.