Payment

We accept a number of payment methods such as Mastercard, VISA, American Express, PayPal and Afterpay.

Your account will be debited at the time of order and the transaction will appear on your statement.

At this time, our online checkout system does not support payments using multiple credit cards. However, you can pay for your purchase using one credit card and one Skechers gift card. 

What is PayPal?

PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, thus keeping your card details private. 

How do I use PayPal?

• You will need to set up an account with PayPal which is linked to your card or bank account. 
• Select PayPal as your method of payment at the checkout. 
• A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction. 
• Once payment is confirmed, a confirmation page will appear along with your order number. 

What are the advantages of using PayPal with my Skechers order?

• • No need to enter your card details every time you make a purchase online. 
  • Your card details are kept private from the vendor.

To find out more and sign up, please visit PayPal's website. 

Our credit notes can only be used in-store. When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.

Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here.

Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip. 

If you wish to shop with us via Zip Pay, head to the Zip App and search for Skechers. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated. 

For a full overview, please see here.

Returns:

If you need to return your order, your refund will be credited back to your Zip Account.

Please see full instructions here. 

If you have any questions or issues, please reach out to the Zip Pay team. 

Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!

Afterpay is available to all people who:

• Live in New Zealand;
• Are at least 18 years old
• Can enter into a legally binding contract
• Have a valid and verifiable email address, mobile number; and
• Use a New Zealand credit or debit card to make a purchase. You are not required to fill out a credit application form.

To find out more and sign up, please visit the Afterpay website.

Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase. Your first payment will be taken when you place your order. 

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.

Using Afterpay in-store is easy. Open your Afterpay App to view your available to spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet. 

At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.

Afterpay orders placed online can be returned online or in-store.

Take a look at our Returns Policy to make sure your items meet our three main conditions. 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here. 

Unfortunately, we are unable to facilitate exchanges online, but you are welcome to return and repurchase. 

If you have any further enquiries regarding Afterpay, head to their website for more information.

Returning Afterpay purchases in-store is easy. First, take a look at our Returns Policy to make sure your items meet our three main conditions. 

When you’re in-store, open your Afterpay app and access your Afterpay card in your Profile tab. Select ‘Return an Order’ and then ‘Refund with Afterpay Card’ which will launch the screen to select Apple Pay or Google Pay. Select your Afterpay Card and tap against the reader. 

Alternatively, you can select ‘Orders’, open transactions and locate the transaction. Click ‘Return an Order’ and tap the card reader to initiate your refund. 

You’ll be notified that your refund has been successful and adjustments will be made to your payment schedule. 

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the linked card you paid with, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here. 

Exchanges can be facilitated in-store for items of the same value only.

Refunds must be initiated via the Afterpay App. They cannot be initiated via the Digital Wallet.

If you have any further enquiries regarding Afterpay, head to their website for more information.

We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:

1. Request for additional information is refused or not received within the requested time
2. Request for the cardholder to contact us within the timeframe is not met
3. Purchase transaction does not pass our security check
4. The Purchase has connections to previous fraudulent orders
5. Purchase was made by an unauthorised alteration our website.

We care about the safety of our customers, their personal information and the protection of their funds.
 
Skechers may require further verification of your order to ensure that it is authorised by the cardholder.

Our Skechers Experts may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens. We check plenty of orders every single day and orders can be selected for various reasons. This is to ensure that you have a great shopping experience with us!

If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Skechers Experts will provide more information.

Skechers does not offer price matching. We do not price match to third-party retailers, sale prices or pricing discrepancies.

While uncommon, from time to time we have an influx of customers all attempting to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfill them all.

If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfill your entire order or part of your order. 

Our Terms & Conditions also cover our oversell policy under section 4. Orders, Pricing & Availability - Skechers New Zealand reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.

When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account. 

Unfortunately, we don't currently sell gift cards online. We're sorry for the inconvenience!

Skechers make the perfect gift, but we know that purchasing them online can be tricky. Our Skechers Experts are here to help you find the perfect present with sizing advice, product recommendations and stock checks. They can even place the order over the phone with you!

Give them a call on 0800 753 243 and press option 1. 

Don’t know what your gift card balance is? Not a problem! Just follow the below steps to locate your balance.

• First, add the item you wish to purchase to your cart.
• Next, click the “Cart” icon on the top right corner and scroll down to select “View or Update Cart”
• On the right-hand side, you’ll see a section where it says “Apply Gift Cards & Promo Codes”. Click into it.
• Pop in your gift card number followed by your pin (can be found on the back of your card).
• Click “Check Gift Card Status and Balance”. Your remaining balance will be displayed on the screen!
• Hit “Apply” to add the amount to your order!
  
  

All of our gift cards have an expiry date on the back of the card/voucher. Please carefully check the date as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.

If you would like to discuss, please get in contact with the Skechers Experts.

Yes, we can absolutely facilitate that for you! Just double-check that the credit note has not expired and still has funds left on it.

To swap over your credit note for a gift voucher, please contact our Skechers Experts below and provide them with your credit note number.

If you'd rather an extension on your credit note, we're here to help! Simply contact our Skechers Experts below with your credit note number and we'll take it from there.

Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.

Gift Card Terms & Conditions:

1. Skechers Gift Cards can be purchased in store and are redeemable at any Skechers retail store in New Zealand or online at https://www.skechers.co.nz/
2. Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.
3. Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.
4. The value shown on a Gift Card includes GST.
5. Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.
6. Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.
7. Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.
8. Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.
9. We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

If you're having difficulty placing an order, such as receiving an error message or unable to enter your details at the checkout, please try either of the following: 

• Remove the items from your cart, refresh your browser and try the purchase again. 
• Clear your browsing data and cookies and refresh the page. 
• Switch to another browser or device to place the order.

Important: Before re-attempting to place your order, please check your bank account and inbox to see if any funds have been deducted or if you've received a confirmation email. If so, your order has been successfully placed - our site just experienced a glitch! 

If you're still experiencing difficulties or you're unsure if you've successfully placed an order, contact our Skechers Experts below. Please include the following information: 

• As much detail about the issue as you can
• Screenshots of error messages (if any)
• Which browser you're using
• What you've done to try to resolve it so far

Alternatively, our Skechers Experts can place the order over the phone for you. You are welcome to pay with any accepted method. All payment details are kept strictly confidential and off-recording. 

Call our Skechers Experts on 0800 753 243 and press 1.

We are available on weekdays during business hours. 

Adding shoes or items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items. 

A tax invoice will be emailed to you, along with your order confirmation, shortly after you place your order online. You can save this email as a pdf, or print it if a hard copy is required. 

We can resend an invoice if you need it, just get in touch with our Skechers Experts below. 

Placing an online order is easy! Follow our easy step by step guide below.

Would you prefer to speak to someone instead? Give our Skechers Experts a call on 0800 753 243.

They'll be able to help you with your size and securely place an order for you!

If you prefer not to call, hit up our Skechers Experts via our live chat channel.

HOW TO PLACE AN ONLINE ORDER

Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.

Step 2: Select the style you wish to purchase.

Clicking into the style, you'll be able to view a description of the shoe and product details 

If you're unsure about the right size, you can view our size chart!

Interested in this item? Click on "Add To Cart".

Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!

You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:

"View or Update Cart" - If you need to make any edits to the current items in your cart
"Proceed to Checkout" - You're happy with your selection, then proceed to checkout.

Step 3: Complete the order

We accept all secure payment methods! Click here for more information.




You'll be asked to either:

• Checkout as a guest
• Log into your existing account OR
• Create an account with us.

Follow the prompts and fill out all the required fields.

Once done, the last step is to review your details to make sure they're correct. 

Press "Place Order". You're done!

Having difficulties placing your order? No worries! Our Skechers Experts are available to help over the phone on 0800 753 243.

Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).

Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.

Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.

Yes! Our Skechers Experts can help you with sizing, product questions and recommendations and can also place an order for you over the phone! Please note this only applies to stock available online.

Call our Skechers Experts on 0800 753 243 and press 1. We're available weekdays during business hours. 

Why order over the phone? 

• Shop with confidence. Our team are experts on everything Skechers. 
• Our Skechers Experts will keep a close eye on your order to ensure a seamless experience with us. 
• Enjoyed your chat with us? Talk to the same Skechers Expert the next time you shop with us for a personalised and enjoyable experience.
  
  

How does it work?

During the call, we will collect your contact details and shipping address and process the payment via your preferred method. All payment details are kept strictly confidential and off-recording. Your contact details will be collected and used in accordance with our Privacy Policy. 

Payment Methods Accepted 

We accept VISA, Mastercard, American Express, PayPal and Afterpay for all phone orders. 

Please note: For PayPal and Afterpay orders we will never ask you for your password and will use a one-time passcode sent via SMS instead.

Returns

All phone order purchases are subject to the same Returns and Exchanges Policy as online purchases. 

When you first receive your shoes, we recommend trying them inside on carpet to check that they fit. 

On the off chance that they don't fit and you need to return your shoes, they need to be in their original condition. If you have worn them outside, they will be ineligible for return. 

It's a good idea to check out our Returns Policy before wearing your shoes. 

Good to know! Shoes can only be returned in their original, undamaged shoebox, so don't throw it out until you've tried them on! 

Where to apply the discount code:

Once you've added the item to your cart, select the "Proceed to Checkout" option and enter the code under the "Apply Gift Card or Promo Code" section before placing your order. 

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
2. Have you checked that your discount code was issued by Skechers New Zealand? International codes cannot be used
3. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.

If you're struggling to apply your discount, there could be a few reasons as to why it may not be working.

Where to apply the discount code:

Once you've added the item to your cart, select "Proceed to Checkout" and once enter the code under the "Apply Gift Card or Promo Code" section before placing your order. 

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. For example, you may need to hit a certain threshold in order for the code to work or only have full-priced items in your cart for the discount code to apply  
   
2. Have you checked that your discount code was issued by Skechers New Zealand? International codes cannot be used
3. We also suggest clearing your cookies and/or switching to another browser
4. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.
5. If for any reason the order is cancelled, we will refund the full amount that was paid for. If the order is partially cancelled, we will refund the discounted price for the cancelled items. Promotional codes can only be used once so if this happens, you won’t be able to use the same code again.

Followed the above instructions and still not working? Don't stress  - our Skechers Experts are here to help. Please provide the below information when contacting as it helps to speed up the process

1. Item(s) name or number
2. Screenshot of the error message that you're seeing
   

Our Skechers Experts will do their best to troubleshoot for you.