A message to our Skechers community
To our valued Customers,
As we continue to monitor the COVID-19 crisis, our greatest priority is the health and safety of our team members, customers and the wider community.
To ensure we’re doing our part in protecting our team, customers and the wider community, we’ve made the difficult decision to temporarily close Skechers retail stores, effective immediately.
We will be closely monitoring the situation & will share further updates with you as to when our retail stores will re-open.
We’re pleased to remind you that you can still shop with us 24/7 at www.skechers.co.nz and can follow us on Instagram @skechernewzealand to stay up to date with the latest news and styles.
Our customer experience team is also available & you can contact them below should you have any questions or concerns.
We hope to see you soon & thank you for your continued loyalty as we work through this together.
Team Skechers NZ.
READ FULL ARTICLE
Changes to Delivery Processes
Due to the increasing impact of Coronavirus, our delivery carrier Courier Post has made some temporary changes to their delivery processes to ensure the safety of our people and customers.
From the 16th of March, all courier delivery will follow the below process.
Delivery on signature required product
NZ Post couriers will knock on the door as usual and step back two metres. They will wait for someone to come to the door and greet as usual. They will then ask for the recipient's name and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly.
If no one is home, then the courier will follow the standard procedure and leave a card to call.
Delivery on non-signature required product
NZ Post couriers will knock on the door as usual and wait for someone to come to the door. If no one is present, the courier will follow the standard process and leave the item in a safe place or leave a card to call if there isn’t a safe place to leave the parcel.READ FULL ARTICLE
For any further updates, please visit the NZ Post website for more information.
Changes to our Customer Experience Operating Hours
Our Customer Experience teams are working from home to ensure we're following Government-advised best practices.READ FULL ARTICLE
We're operating from Monday to Friday from 11 am to 7 pm NZDT and we're here to help with your order, sizing questions and product recommendations as always!
We're operating with a small team and are working hard to ensure your questions are heard and answered. There’ll be a significant delay in response and we appreciate your patience at this time.
Due to the evolving Covid-19 outbreak, we've issued a return extension, giving you up to 90 days to return an item.READ FULL ARTICLE