How to return a Click and Collect?
Click and Collect orders can be returned the same as any other online order and your options will depend on which payment type you have used to make your purchase. To find out more, please take a look at our Returns Policy.
Click and Collect 'Unavailable'?
If the Click and Collect option is available, and you haven't had any luck with the postcode search for 'click and collect', then this item may no longer be available in the stores in your area for ‘click and collect’ and so cannot be purchased through the online store.
The item will be listed as available as it is able to be purchased from a nationwide location that may be outside your radius. This is when the message will pop up telling you to choose delivery if you then do not see the clickable option for delivery, then this is a clear indicator that the item is unfortunately sold out for delivery at this stage.
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You are still welcome to visit your local store to purchase the stock there directly if it is available.
When can I pick up my Click and Collect order?
All Click and Collect orders are packed by our amazing store teams within 3-24 hours from the time the order is placed. You’ll get an email notification once your order is ready to be picked up, so be sure to keep an eye out for this since it will be the indicator that you’re all clear to head into the store location and collect the order.READ FULL ARTICLE
How does Click & Collect work?
It's easy! Simply browse the website and find the products you want, then follow the steps below:
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Select 'Click & Collect' then enter your postcode & search radius and click 'Check'.
The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'.
This will add the product to your cart, and you are free to browse and add other products to your cart.
Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'
Now complete the order by entering your personal details and payment information.
Once you have successfully placed your order, wait for us to send you an email telling you your order is ready, then simply go to your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you!) to grab your shoes! Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact to our Customer Experience team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.
Once your order is placed, our in-store team will be notified and they'll get busy preparing your order! Once it's ready we'll send you an email letting you know and you can come and collect!