Returns & Exchanges

We want you to be 100% happy with your items, so if you change your mind we'll happily accept a return or exchange within 30 days of purchase. Double-check that your items meet our in-store or online Returns Policy.

Important to note! We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and returning your existing item.

Orders purchased via PayPal cannot be returned in-store and will need to be returned online. 

3 main requirements:

• Returned within 30 days of purchase (with proof of purchase available if requested).
• Unworn, unwashed and undamaged with original tags attached.
• In original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.

If you purchased online, you may also return your items back to our online warehouse and you will be provided with a full refund. Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend placing a new order online and return your existing item. Alternatively, you can visit one of our stores to exchange your item.

Please follow the instructions here on how to organise your return.

I MADE A PURCHASE IN-STORE. CAN I RETURN ONLINE?

Having difficulties? Get in touch with the Customer Experience team below and we’ll be able to assist you.

If you would like to avoid postage fees, you are welcome to head into your local store and return the item in person, as long as you meet the below return conditions. Please note that we are unable to facilitate PayPal returns in-store. You can check out our Returns Policy for more information.

Please note that all online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.

 3 simple conditions for a successful return:

• Item(s) were purchased in the last 30 days and proof of purchase can be provided.
• Item(s) must be unworn & undamaged with original tags attached.
• Items are in their original packaging (shoebox) and in original condition.

You are responsible for any costs associated with returning your order.

You are welcome to post your back to our online warehouse and we will refund your order as per your original payment method.

Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate Paypal refunds in store. 

Please note that due to delays associated with the Auckland lockdown, it may take up to 6 business days for your return to be processed by our returns warehouse.

Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse. Please hold onto your return tracking number so you can track your order and see when it reaches us.

When your return arrives, it will be processed by our returns warehouse within 2-6 business days*. Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.*

Any questions? Please get in touch with our Customer Experience team below.

*Please allow an additional 1-2 business days for your return to be processed over Public Holidays.

You are most welcome to return a sale item, as long as it meets our return conditions. 

Even if your item was purchased at a sale price, you are welcome to return and receive a refund for the price paid. 

Due to the impact of COVID-19, please refer to our strict hygiene & social distancing measures before heading into the store to return your order.

Click and Collect orders can be returned the same as any other online order and your options will depend on which payment type you have used to make your purchase. To find out more, please take a look at our Returns Policy.