Returns & Exchanges

If you're not 100% satisfied with your purchase, you can return your item(s) in-store or online within 30 days of the order receipt and we will be happy to provide you with an exchange, store credit or refund.

Note. If you placed your order using PayPal you can still take your item in-store to exchange over the size; you just can’t exchange it for a varied item or return it for a refund in-store just yet. Orders placed using a Gift Card are non-refundable.

3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN

RETURNED WITHIN 30 DAYS OF PURCHASE

Item(s) were purchased in the last 30 days and proof of purchase can be provided.

ITEM(S) ARE UNWORN & UNDAMAGED

Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached

IN ORIGINAL PACKAGING AND CONDITION

Item(s) are in original packaging or shoe box in their original condition.

 

HOW TO RETURN YOUR ITEM:

You can return any item to us in-store, just be sure to meet the conditions above and bring your proof of purchase. 
Find your nearest store here.

To return to our online store:

1. Ensure you meet our 3 simple conditions for successful returns.
2. Contact our Customer Experience Team to organise a return.
3. Pack your return in another carton or satchel to protect the original packaging.
4. Print off a shipping label and attach it to the package.
   
   *Please note We reserve the right to reject any returns that do not meet these requirements

WHATS NEXT?

Please allow time for your return to reach our fulfillment centre. This time may vary depending on your location.

If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.

If you paid for your order via AfterPay, you are welcome to head to your nearest store and return the item/s in person. or you can post your item back to our online store. Take a look at our Return Policy for more information.

When your refund is processed, AfterPay will send you an email and make the necessary adjustments to your payment schedule.

For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.

Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.

If you have any further enquiries regarding Afterpay, you can head to their website for more information.

We will be happy to provide you with an exchange, store credit or refund.

Find your nearest store here.

If you made a purchase via PayPal, please note that we cannot accept returns to any of our stores.

You are welcome to post your back to our online store and we will refund your order in accordance with your original payment method.

PayPal will be in touch once they have finalised your refund and you will need then need to transfer the funds into your bank account if you wish.

For instructions on how to return your item, please see our Returns Policy. 

Please note that we do not offer exchanges for online orders.  If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

You can, however, get your money back on your return shipping fee. You can check out this link for more information.

You are most welcome to return a sale item, as long as it meets our return conditions. 

Even if your item was purchased at a sale price, you are welcome to return and receive a full refund for the price paid. 

You can check out our Returns Policy for more information.

If you believe any purchased items may have manufacturing faults, please follow the below steps.

If the item was purchased in one of our stores;

You will need to go back in-store and have the item assessed by a store manager who will assist you further. Please ensure you bring along your proof of purchase.

Go to our store locator to find your closest store.

If the item was purchased online: 

You are welcome to head into your local store and have the item assessed by a store manager. If the item is deemed faulty, our team will be able to assist you. Please note that any items purchased with PayPal cannot be returned to store. You will need to contact our Customer Experience team for a faulty assessment.

Alternatively, if you cannot make it to your local store, you may contact our Customer Experience team here and they will help you with the returns process. You will be asked to provide proof of purchase as well as photographs that clearly display the fault.

Please do not send the faulty product back without contacting us first.

Sometimes we make mistakes, we apologise if you have not received what you ordered.

Please contact our Customer Experience team to organise a solution.

*You will be asked to provide proof of purchase as well as some photographs of what you received.