Shipping Query

Please note: due to disruptions in flight schedules as a result of COVID-19 restrictions, Orders placed after 20/03/2020 may experience a delay in their delivery time of up to 4-7 business days on top of our standard estimated delivery time.

Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. 

Tracking your order:

1. You can log in to your account and select the 'Track my Order' tab
2. Checked out as a guest? We currently use two couriers for all New Zealand orders so if your tracking number does not work for the Courier-Post portal, please use the SEKO portal. Pop the tracking number (can be found in your tracking email) into the tracking portals below to follow your Skechers order.

Courier-Post

SEKO

Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

Only received part of your order?

We ship from multiple warehouses. You'll receive separate tracking emails and shipping times will vary depending on the location it has been dispatched from.

If you haven't received your order by the estimated delivery date, contact the Customer Experience team below and we'll help track it down.

Shipping is free if the value of your order is over $120.

Orders under $120 will incur a flat rate fee of $10 within New Zealand.

All online orders from our New Zealand online store will be dispatched with ‘Authority to Leave’ at the time of purchase.

By ticking the box or selecting 'yes' at the checkout page on the website, you’ve selected to have our nominated courier leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed ‘delivered’ when left at your premises.

Although the courier will use their discretion, if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to collect.  

If you have enquiries relating to the whereabouts of your parcel - where possible we suggest following up with the courier directly.

Please note that Skechers New Zealand will not be held liable for any stock loss, due to theft or negligence when the authority to leave is selected at the time of checkout, and proof of delivery has been provided from our courier.