If you made a purchase in a store, you must return your item to a store location. We are unable to accept in-store returns to our online warehouse.
We will be happy to provide you with an exchange, store credit or refund provided that the items are in their original condition, with tags attached, in their original packaging and proof of purchase.
CAN I RETURN OR EXCHANGE AN ITEM I BOUGHT MORE THAN 30 DAYS AGO?
We're happy to accept change of mind returns within 30 days of receipt where the item is in new, unworn, unwashed and otherwise undamaged condition with tags attached and in their original packaging.
Please refer to our Returns Policy to see full details, however, if your item was purchased more than 30 days ago, Skechers can't offer a refund.
CAN I RETURN OR EXCHANGE AN ONLINE PURCHASE IN-STORE?
Yes! If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Just be sure to meet the returns conditions and bring your proof of purchase. Your confirmation email also acts as proof of purchase.
Remember, you cannot return an item purchased with PayPal in-store. You'll need to post it back to us. You can check out our Returns Policy for more information.
CAN I RETURN ITEMS THAT I BOUGHT FROM SOMEWHERE ELSE?
We want you to be completely satisfied with our products so we're sorry to hear about your experience with our items.
If your item was purchased from a third-party retailer and not directly from us in-store or online, you will need to return to the retailer and have it assessed by them. Unfortunately, we are unable to facilitate exchanges or refunds from our end for other retailer purchases.
Once the place of purchase has assessed your item(s) they will be able to advise the next steps!