Sustainability & Ethical Sourcing
Do you work with any charitable organisations?
We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.
If you or your organisation would like to collaborate with us, please contact firstname.lastname@example.org.
If we’d would like to pursue a relationship, we’ll be in touch with next steps.
Thanks again for expressing your interest.READ FULL ARTICLE
Can your products be recycled?
We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.
Accent Group owns the Australasian distribution rights. Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place.
Within our business, we’re actively working on ways to reduce waste and package our product responsibly. This includes (but is not limited to) the use of recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association) who repurpose athletic footwear to create new products, such as gym mats, floors, and playgrounds.READ FULL ARTICLE
Do you promote equality and diversity?
Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respects and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Customer Experience Team and we’ll investigate the matter.READ FULL ARTICLE
We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved.
What initiatives are Skechers working on to reduce environmental impact?
We’re absolutely committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags, to store-wide recycling practices and wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.
With our stores, we're actively working on ways to reduce waste and package responsibly. This includes (but is not limited to), the use of recyclable and/or biodegradable bags and other initiatives such as driving in-store footwear recycling initiatives. We're also working closely with the Australian Sporting Goods Association (ASGA), which repurpose athletic footwear to create new products, such as gym mats, floors and playgrounds.
If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.
READ FULL ARTICLE
We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated.
Does Skechers use child labour?
At Skechers, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe, ethical, and working conditions. Our Ethical Sourcing Policy is available here.READ FULL ARTICLE
This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us. If you suspect or see instances of non-compliance with this policy, please let us know and we'll ensure this is investigated.
Do you manufacture your products?
Accent Group and its related entities are distributors, with manufacturers are based all over the world. Quality, ethics, comfort, style are a priority - we ensure our products and external manufacturers live up to the Skechers standard.READ FULL ARTICLE
Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place. If you see or suspect any instances of non-compliance, then please get in contact with our Customer Experience Team and we'll investigate the matter.
What size should I get in Skechers Apparel?
Women's Apparel Size Chart
Size Chest/Bust Natural Waist Hips X-Small 29.5 - 31.5" (75 - 80cm) 24 - 26.5" (61 - 67cm) 33 - 36" (84 - 91cm) Small 31.5 - 35.5" (80 - 90cm) 26.5 - 28.5" (67 - 72cm) 36.5 - 38.5" (91 - 98cm) Medium 35.5 - 37.5" (90 - 95cm) 28.5 - 31.5" (72 - 80cm) 38.5 - 41.5" (98 - 105cm) Large 37.5 - 40.5" (95 - 103cm) 31.5 - 34.5" (80 - 88cm) 41.5 - 43.5" (105 - 110cm) X-Large 40.5 - 44" (103 - 112cm) 34.5 - 38" (88 - 96.5cm) 43.5 - 47" (110 - 119cm)
Socks: One size fits most.
Men's Apparel Size Chart
Size Chest Natural Waist Hips Small 35 - 37.5" (89 - 95cm) 29 - 32" (74 - 81cm) 35 - 37.5" (89 - 95cm) Medium 37.5 - 41" (95 - 104cm) 32 - 35" (81 - 89cm) 37.5 - 41" (95 - 104cm) Large 41 - 44" (104 - 112cm) 35 - 38.5" (89 - 98cm) 41 - 44" (104 - 112cm) X-Large 44 - 48.5" (112 - 123cm) 38.5 - 43" (98 - 109cm) 44 - 47" (112 - 119cm) XX-Large 48.5 - 53.5" (123 - 136cm) 43 - 47.5" (109 - 120.5cm) 47 - 50.5" (119 - 128cm)
Socks: One size fits most.READ FULL ARTICLE
What is my NZ size?
NZ sizing is not recognised as a standard size by Skechers.
US sizing is the same as NZ sizing. For conversions, we recommend checking your current shoes and seeing if there is a displayed size in US, UK or EU.
Sizing does vary between brands and even different styles in the same brand. The size guide is a recommendation to assist in choosing the best size for you but as every foot is different you may not know for sure until you try a size on.
Reach out to our Skechers Experts for help with choosing the perfect size. Call them on 0800 753 243READ FULL ARTICLE
and select option 1.
What size Skechers should I buy?
When ordering online, finding the right size for you can seem daunting. We've put together a comprehensive guide on how to measure your foot to get the most accurate size.
Good to know: US sizing is closest to NZ sizing. E.g. a Women's US 7 is also the same as a Women's NZ 7.
- Lay a sheet of paper on the floor, one edge flush against the wall. Fix the paper to the floor with scotch tape so it doesn't move.
- Standing straight and wearing socks, stand on the paper. Place your feet together, your heels against the wall and make sure your back is touching the wall too.
- Have someone draw the outline of both your feet.
- Use a ruler or the straight edge of a book to draw a line across where the outline is longest. Draw a parallel line 0.5cm from this original line to allow for clearance.
- Finally, measure the distance from the wall to the second line you have drawn.
This will be your reference to know your shoe size.
Compare this length with the below charts to determine the size that will suit you best.
Please note that these are guides only. The cm length is the length of the innersole, we advise allowing an extra 1cm when calculating your shoe size.
25cm US 7.5 25.5cm US 8 26cm US 8.5 26.5cm US 9 27cm US 9.5 27.5cm US 10 28cm US 10.5 28.5cm US 11 29cm US 11.5 29.5cm US 12 30cm US 12.5 30.5cm US 13 31cm US 13.5 31.5cm US 14 32cm
US cm US 5 22cm US 5.5 22.5cm US 6
US 6.5 23.5cm US 7 24cm
24.5cm US 8 25cm US 8.5 25.5cm US 9 26cm US 9.5 26.5cm US 10 27cm US 10.5 27.5cm US 11 28cm
US cm US 5 11cm US 6 12cm US 7 13cm US 8 14cm US 9 15cm US 10 16cm
US cm US 11 17cm US 12 18cm US 13 19cm US 1 20cm US 2 21cm US 3 22cm US 4 23cm US 5 23.5cm
Want to convert your US size to another one? Check out our size guide.
Already own a pair of Skechers?READ FULL ARTICLE
Generally sizing tends to be standard across brands, although sizes can vary slightly depending on the style, shape and material of the shoe. The size of the pair that you already own is a good guide.
Shoecare & Product Advice
Do you stock replacement insoles and laces?
We understand nothing compares to the comfort of our Skechers insoles, however, we unfortunately don't stock replacement insoles, or laces, at this time. Please visit your nearest sporting store to purchase them.READ FULL ARTICLE
What is the difference between Relaxed Fit and Wide Fit?
Every foot is unique, so we offer styles in wider widths to ensure the greatest comfort possible.
Relaxed Fit: Maintains medium width in the heel with a roomier toe box. This is equivalent to a men's D/E width or women's B/C width.
Wide Fit: A roomier interior offers a looser fit around the entire foot. This is equivalent to a men's 2E/3E width or a women's D width.
Extra Wide Fit: Maximum space means wider feet stay comfortable all day. This is equivalent to a men's 4E/5E width.
Handy tip: The width of your current Skechers can be found on the size label under the tongue of the shoe. The item number on the size label is a 5 digit number and begins with 'SN'. If the item number ends with a single 'W' this is a Wide Fit style, two ('WW') will indicate it's an Extra Wide Fit style.
READ FULL ARTICLE
Can I wash my Skechers in the washing machine?
Skechers should only be washed in the washing machine if they are specifically marked as machine washable. Check the product description on the website or the shoebox to determine if your Skechers are machine washable.
If your Skechers are machine washable, they must be washed on a cold gentle cycle and hung to air-dry.
Please note: Skechers that have been improperly washed or cared for will not be eligible for a return or faulty assessment.READ FULL ARTICLE
Why are my Skechers S Lights not working?
Our Skechers Kid's S Lights are designed to last until your child outgrows them.
If the S Lights aren't lighting up correctly, it could be that the lights have accidentally been turned off. We've outlined below the best ways to troubleshoot this issue.
- Most S Lights will have an ON/OFF button built into the design of the shoe. Check around the outer ankle of the shoe or on the velcro strap for the button. Press the button and test the shoes again
- S Lights are sense activated in the heel of the shoe. If your child is light or walks on their toes, they may not be putting enough weight on the heel to activate the lights
- Check the position of the lights. S Light models will light up the sole when walking while Twinkle Toes will only light up on the toes.
Good to know:
- Batteries cannot be replaced and should last the intended lifespan of the shoe*
- S Lights should be kept dry - submerging in water may result in malfunctioning lights
*The intended lifespan refers to the wear the child they were bought for gets out of them before they outgrow them. If the S Lights have been passed down from one child to another, the lights may no longer work which is not considered a fault.
Still having difficulties?
Our Skechers Experts are here to help.
If you purchased in-store, please see our Faulty Assessment process here.
If you purchased online, view our online Faulty Assessment process here. When you submit a claim, please attach photos of the shoes and a video of the lights not working.
The item I want is sold out, will there be a restock?
Yes, we occasionally receive restocks of short-run releases, however, we unfortunately won't be able to inform you if and when, we will be restocking in a specific style.
We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address. You can also keep watch on our social media channels.
Additionally, you can add the style or size to your Wish List. Create an account and click the star icon on the product page and you will be notified if we get a restock.
Please note: that we don't have a preorder system and are unable to place single unit orders for sold out items.
Feel free to reach out to our Product team who can help you find something similar! Simply click the 'Contact Us' below.
Thanks for showing your interest, we have our fingers crossed for a restock for you in the near future!
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with the Skechers Experts below and we’ll be able to look into it for you.READ FULL ARTICLE
Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.
Feedback & Contact
How do I join your mailing list?
Joining our mailing list gives you access to updates on new styles and campaigns, upcoming releases and competitions.
To sign up, scroll to the bottom of the website and enter your email address.
Important to note: Signing up to our mailing list is not the same as having an account. You can create an account here to save your purchase and return history.READ FULL ARTICLE
How can I provide feedback?
We value your honest feedback, whether it's good or bad. It helps us improve our products and service.
Follow this link to contact the team and let us know how you're enjoying your purchases or provide feedback on an in-store experience.
We look forward to hearing from you.READ FULL ARTICLE
How do I get in contact?
Our friendly Skechers Experts are here to help. Click the "Contact Us" below to connect with the team.READ FULL ARTICLE
Where is the nearest store?
Head over to our store locator to find your nearest store and current opening hours. You'll be able to input your location/state and our store locator will determine the closest Skechers store to you.READ FULL ARTICLE