In light of stores & post offices closing for trade in New Zealand, we’ve extended the return policy period for an additional 60 days. This allows a total of 90 days to return your item(s).
Please note that we cannot process returns at this stage due to Post Office closures. Once we resume trade, we will gladly process your return.
We want you to be completely satisfied with our products and we will gladly accept returns within 90 days of receipt where the products are in new, unworn with tags attached and in their original packaging.
|CREDIT CARD PURCHASES||PAYPAL PURCHASES||AFTERPAY PURCHASES|
|RETURN ONLINE||Refund Available||Refund Available||Refund Available|
|RETURN IN STORE||Exchange, store credit or refund available.||No refund available.
Exchange available for size only.
|Refund available. No exchanges|
3 simple conditions for a successful return:
RETURNED WITHIN 90 DAYS OF PURCHASE
ITEM(S) ARE UNWORN & UNDAMAGED
IN ORIGINAL PACKAGING AND CONDITION
Item(s) were purchased in the last 90 days and proof of purchase can be provided.
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
Item(s) are in original packaging or shoebox in their original condition
- Online purchases using credit/debit cards may be refunded or exchanged in-store or online
- Online purchases using PayPal can only be returned to the online store.
- In-store purchases cannot be returned or refunded online
- When our stores reopen, head in with your proof of purchase for an exchange or refund
Exchanges & store credit
In-store purchases that are eligible for return and within 90 days of receipt may be exchanged for other items, or store credit provided. It is at the discretion of our Skechers team to decide whether a full refund will be provided.
Costs of returns
You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) remain your responsibility until they reach our warehouse.
If you believe your online purchase arrived with a manufacturing fault, please contact our Customer Experience Team. We'll request your order/receipt number and photographs of the tongues, tops, sides, soles and fault.