We want you to be 100% happy with your items, so if you change your mind we'll happily accept a return or exchange within 30 days of purchase. Double-check that your items meet our in-store or online Returns Policy.
Important to note! We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and returning your existing item.
Orders purchased via PayPal cannot be returned in-store and will need to be returned online.
3 main requirements:
- Returned within 30 days of purchase (with proof of purchase available if requested).
- Unworn, unwashed and undamaged with original tags attached.
- In original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.
If you purchased online, you may also return your items back to our online warehouse and you will be provided with a full refund. Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend placing a new order online and return your existing item. Alternatively, you can visit one of our stores to exchange your item.
Please follow the instructions here on how to organise your return.
I MADE A PURCHASE IN-STORE. CAN I RETURN ONLINE?
If you made a purchase in a store, you must return your item to a store location. We are unable to accept in-store returns to our online warehouse.
We will be happy to provide you with an exchange, store credit or refund provided that the items are in their original condition, with tags attached, in their original packaging and proof of purchase.
CAN I RETURN OR EXCHANGE AN ITEM I BOUGHT MORE THAN 30 DAYS AGO?
We're happy to accept change of mind returns within 30 days of receipt where the item is in new, unworn, unwashed and otherwise undamaged condition with tags attached and in their original packaging.
Please refer to our Returns Policy to see full details, however, if your item was purchased more than 30 days ago, Skechers can't offer a refund.
CAN I RETURN OR EXCHANGE AN ONLINE PURCHASE IN-STORE?
Yes! If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Just be sure to meet the returns conditions and bring your proof of purchase. Your confirmation email also acts as proof of purchase.
Remember, you cannot return an item purchased with PayPal in-store. You'll need to post it back to us. You can check out our Returns Policy for more information.
CAN I RETURN ITEMS THAT I BOUGHT FROM SOMEWHERE ELSE?
We want you to be completely satisfied with our products so we're sorry to hear about your experience with our items.
If your item was purchased from a third-party retailer and not directly from us in-store or online, you will need to return to the retailer and have it assessed by them. Unfortunately, we are unable to facilitate exchanges or refunds from our end for other retailer purchases.
Once the place of purchase has assessed your item(s) they will be able to advise the next steps!
Having difficulties? Get in touch with the Customer Experience team below and we’ll be able to assist you.