How do I book a return?

If you're not 100% satisfied with your purchase, you can return your item(s) in-store or online within 30 days of the order receipt and we will be happy to provide you with an exchange, store credit or refund.

Note. If you placed your order using PayPal you can still take your item in-store to exchange over the size; you just can’t exchange it for a varied item or return it for a refund in-store just yet. Orders placed using a Gift Card are non-refundable.

3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN

Step 1

RETURNED WITHIN 30 DAYS OF PURCHASE

Item(s) were purchased in the last 30 days and proof of purchase can be provided.

Step 2

ITEM(S) ARE UNWORN & UNDAMAGED

Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached

IN ORIGINAL PACKAGING AND CONDITION

Item(s) are in original packaging or shoe box in their original condition.

 

HOW TO RETURN YOUR ITEM:

You can return any item to us in-store, just be sure to meet the conditions above and bring your proof of purchase. 
Find your nearest store here.

To return to our online store:

  1. Ensure you meet our 3 simple conditions for successful returns.
  2. Contact our Customer Experience Team to organise a return.
  3. Pack your return in another carton or satchel to protect the original packaging.
  4. Print off a shipping label and attach it to the package.

    *Please note We reserve the right to reject any returns that do not meet these requirements


WHATS NEXT?

Please allow time for your return to reach our fulfillment centre. This time may vary depending on your location.

If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.

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