How do I book a return?

 

If you would like to avoid postage fees, you are welcome to head into your local store and return the item in person, as long as you meet the below return conditions. Please note that we are unable to facilitate PayPal returns in-store. You can check out our Returns Policy for more information.

Please note that all online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.

 3 simple conditions for a successful return:

  • Item(s) were purchased in the last 30 days and proof of purchase can be provided.
  • Item(s) must be unworn & undamaged with original tags attached.
  • Items are in their original packaging (shoebox) and in original condition.

Cost of returns

You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.

How to return your item:

You can return any item to us in-store, just be sure to meet the conditions above and bring your proof of purchase. 
Find your nearest store here.

To return to our online store:

  1. Ensure you meet our 3 simple conditions for successful returns.
  2. Contact our Customer Experience Team to organise a return.
  3. Pack your return in another carton or satchel to protect the original packaging.
  4. Print off a shipping label and attach it to the package.
  5. Drop off your parcel at your nearest post office.

    *Please note We reserve the right to reject any returns that do not meet these requirements.

What's next?

Please allow time for your return to reach our warehouse. This time may vary depending on your location.

If approved, refunds are processed by our returns warehouse within 2-5 business days.

Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.

*Please note that with any Public Holidays, there will be an additional 1-2 business days for your return to be processed.

 

HOW DO I RETURN AN ITEM I PURCHASED THROUGH PAYPAL?

If you made a purchase via PayPal, our stores cannot process a refund or exchange. 

You are welcome to return your item/s back to our online store and we will refund your order in accordance with your original payment method.

PayPal will be in touch once they have finalised your refund and you can then need to transfer the funds into your bank account if you wish.

Refer to our guide on how to book a return. 

Please note that we do not offer exchanges for online returns.  If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

Did you know? PayPal refunds returns shipping fees. You can check out this link for more information.

 

HOW DO I RETURN AN ITEM I PURCHASED THROUGH AFTERPAY?

If you paid for your order via AfterPay, you are welcome to head to your nearest store and return the item/s in person or you can post your item back to our online store if the item/s meet our returns requirements. 

When your refund is processed, AfterPay will send you an email and make the necessary adjustments to your payment schedule.

For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.

Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.

If you have any further enquiries regarding Afterpay, you can head to their website for more information.

 

Having difficulties? Feel free to reach out to our team below. 

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