If you believe any purchased items may have manufacturing faults, please follow the below steps.
If the item was purchased in one of our stores;
You will need to go back in-store and have the item assessed by a store manager who will assist you further. Please ensure you bring along your proof of purchase.
Go to our store locator to find your closest store.
If the item was purchased online:
You are welcome to head into your local store and have the item assessed by a store manager. If the item is deemed faulty, our team will be able to assist you. Please note that any items purchased with PayPal cannot be returned to store. You will need to contact our Customer Experience team for a faulty assessment.
Alternatively, if you cannot make it to your local store, you may contact our Customer Experience team here and they will help you with the returns process. You will be asked to provide proof of purchase as well as photographs that clearly display the fault.
Please do not send the faulty product back without contacting us first.