As advised by the New Zealand government, we’re taking necessary measures to ensure the safety of our team, customers, and community. We’re working hard to get your orders to you as soon as possible, it may just take a little longer to arrive, given recent disruptions to freight schedules.
Orders may experience delivery delays of up to 4-7 business days, on top of our standard delivery time. Thank you for your patience and we appreciate you sticking with us during these unprecedented times.
|DELIVERY OPTION||DELIVERY TIME||ORDER OVER $120||ORDER UNDER $120|
|New Zealand Metropolitan Areas||3-6 Business Days||FREE||$10|
|New Zealand Rural Areas||5-9 Business Days||FREE||$10|
We send regular tracking emails to keep you updated throughout your purchase journey. For Standard Delivery orders, you will receive an automated notification (via email or SMS) once your order has been dispatched.
We currently use two couriers for all New Zealand orders so if your tracking number does not work for the Courier-Post portal, please use the SEKO portal.
Only received part of your order?
We really don't want you to miss out on anything that you've ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order from all over New Zealand!
How does it work? Say if your order has been split into two parts, if one item is dispatched, you'll receive your first tracking number. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time because remember, it's being fulfilled from separate warehouses which means different dispatch times!
Don't worry! You'll receive all your corresponding tracking numbers. If you haven't received your order by the estimated delivery date, get in contact with our Customer Experience team below and we'll help track it down for you.