As advised by the New Zealand government, we're taking necessary measures to ensure the safety of our Kiwi team, customers and community.
As a result, your order will be fulfiled by our Australian warehouse. Orders placed after 20/03/2020 may experience delivery delays of up to 1-3 business days, on top of our standard estimated delivery time.
For any orders placed over the Easter long weekend, please also allow an additional 1-2 business days for delivery on top of the standard delivery times.
We aim to deliver your order within the below delivery time frames.
Orders with multiple items may be dispatched from separate locations and as a result, you may receive your order in multiple consignments. If this is the case you will receive separate tracking for each part of your delivery.
|DELIVERY OPTION||DELIVERY TIME||ORDER OVER $120||ORDER UNDER $120|
|New Zealand Metropolitan Areas||3-6 Business Days||FREE||$10|
|New Zealand Rural Areas||5-9 Business Days||FREE||$10|
We send regular tracking emails to keep you updated throughout your purchase journey.
We send regular tracking emails to keep you updated throughout your purchase journey. For Standard Delivery orders, you will receive an automated notification (via email or SMS) once your order has been dispatched.
We currently use two couriers for all New Zealand orders so if your tracking number does not work for the Courier-Post portal, please use the SEKO portal.
Only received part of your order?
We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.
If you haven't received your order by the estimated delivery date, contact the Customer Experience team below and we'll help track it down.