Please note that due to delays associated with the Auckland lockdown, it may take up to 6 business days for your return to be processed by our returns warehouse.
Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse. Please hold onto your return tracking number so you can track your order and see when it reaches us.
When your return arrives, it will be processed by our returns warehouse within 2-6 business days*. Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.*
Any questions? Please get in touch with our Customer Experience team below.
*Please allow an additional 1-2 business days for your return to be processed over Public Holidays.