Our Delivery Timeframes will give you an estimate of when to expect your order.
We send regular tracking emails to keep you updated throughout your purchase journey. For Standard Delivery orders, you will receive an automated notification (via email or SMS) once your order has been dispatched.
We currently use two couriers for all New Zealand orders so if your tracking number does not work for the Courier-Post portal, please use the SEKO portal.
Only received part of your order?
We ship from multiple warehouses. If your order has been split and sent from separate locations, you'll receive separate tracking emails. Shipping times will vary depending on the locations your order has been dispatched from.
If you haven't received your order by the estimated delivery date, contact the Customer Experience team below and we'll help track it down.
P.S Don’t forget to check your spam. Sometimes our emails end up there!